InHouseXR

Last updated: November 6, 2026

These Terms of Service ("Terms") are an agreement between you and InHouseXR ("InHouseXR", "we", "us") for the use of https://inhousexr.com and of the hosted virtual-world platforms, viewers, services and software we provide (together, the "Service"). By creating an account, subscribing, redeeming a gift code or using the Service you agree to these Terms. If you do not agree, do not use the Service.

1. Who these Terms apply to

"Customers" are people or organisations who hold an account on this site and rent one or more platforms. "Platform users" are people who use a customer's platform (its website, viewer, worlds, store or events). Customers agree to these Terms directly. Platform users agree to them through the platform they use, in addition to that platform's own terms and rules.

2. Accounts

You must give accurate information, keep your password private and be old enough to form a binding contract where you live (and at least 13 years old in any case). You are responsible for everything done with your account, including by anyone you give access to. Tell us straight away at support@virtualworldsystems.com if you believe your account has been used without your permission.

3. Subscriptions, prices and billing

Automatic renewal. Subscriptions renew automatically for the same period until cancelled. Payments are processed by Stripe; we do not store full card numbers.
Prices are subject to change. We may change the price of any plan or feature, add or remove plans, and change what a plan includes, at any time.
Your current subscription is protected. A price increase never applies to a subscription that is already running: it keeps renewing at the price you signed up at for as long as it stays active without interruption. New prices apply to new subscriptions, to subscriptions that are restarted after they end, and to a change of plan that you request.
Cancelling. You may cancel at any time from your dashboard. Your platform stays online until the end of the period already paid for, then it is paused. Payments already made are not refunded, except where the law requires it or we decide otherwise in a particular case.
Failed payments. If a payment fails we may give a short grace period; after that the platform is paused until the balance is paid.
Paused platforms. A platform that is paused because its subscription or gift ended, or because of unpaid payments, is permanently deleted with all of its data 1 day after it was paused, unless it is reactivated before then. We let you know before this happens.
Taxes. Prices may not include taxes that apply where you live; you are responsible for them.
Concurrent users. Each platform is guaranteed capacity for up to 100 concurrent users: people signed in to its viewer at the same time, including in the home area, in worlds and in shared editing sessions. Browsing the platform's website does not count. You may add more capacity from your dashboard in the steps offered there; each additional 100 concurrent users adds $10.00 per month to your subscription ($120.00 per year on yearly plans), prorated by Stripe, and you may lower it again at any time. We do not guarantee capacity beyond the number you have chosen. When the limit is reached, further sign-ins and world entries are refused until someone leaves, and platform users are told that the platform is at capacity; the platform's administrators can always sign in. If you lower the limit below the number of people online, the most recently signed-in users are signed out. Gifted subscriptions include 100 concurrent users.
Gift codes. Gift codes have no cash value, cannot be exchanged for money and may be cancelled by us if they were obtained improperly. A gifted subscription works like a paid one and ends when the gift ends.

4. Platform owners are responsible for their platforms

A customer who rents a platform ("platform owner") runs it as their own community. The platform owner, not InHouseXR, is responsible for:

writing and publishing their own terms of service, privacy information, community rules and content policies for their platform users, and making sure these comply with the laws that apply to them and their users;
moderating and managing their community: who may join, what is allowed, how rule-breaking is handled, and answering their users' questions and complaints;
the worlds, items, text, media, scripts, events, store listings and other content published on their platform, by them or by their users;
any payments, prices, refunds, tickets, virtual currency and creator payouts they offer on their platform, where they handle payments themselves.

InHouseXR provides the technology. We do not review content before it is published and we are not a party to any agreement between a platform owner and their users.

Platform terms and our rules

Every platform comes with recommended terms of service and policies for its platform users, which the platform owner may edit, replace or remove to suit their community. We recommend keeping the parts that describe our rules. Whatever a platform's own terms say, and even if parts we recommend are changed or removed, these Terms, in particular the acceptable use rules (section 5) and our right to refuse, suspend or end service (section 6), continue to apply to every platform user and to everything published on any platform we host. A platform's own terms cannot give its users rights against InHouseXR or remove our rights under these Terms. Where a platform's terms conflict with these Terms, these Terms prevail as far as InHouseXR is concerned.

5. Acceptable use

Customers and platform users must not use the Service to:

break any law, or help anyone else to do so;
publish or share content that is illegal, sexually exploits minors, promotes terrorism or violence, harasses or threatens people, or infringes anyone's copyright, trademark, privacy or other rights;
make a world or space with adult (18+) content, including sexual content or nudity, public or list it publicly. Adult worlds must always be private, on every platform we host, and only open to people aged 18 or over (or the age of majority where they live, if higher). Platform owners may not allow public adult worlds in their own terms or settings;
distribute malware, send spam, run scams or phishing, or collect other people's personal data without permission;
attack, overload, probe or bypass the security of the Service or any other system, or access accounts or data that are not theirs;
resell or sublicense the Service except as our plans allow, or use it in a way that harms InHouseXR, our other customers or their users.

6. Our right to refuse, suspend or end service

InHouseXR may, at its sole discretion and without prior notice where we consider it necessary, refuse service to anyone, and suspend, restrict or close any customer account, any platform, and any platform user's account on any platform we host, including when we believe these Terms or the law have been broken, when there is a risk to the Service, to other customers or to anyone's safety, when we are required to by law or by a payment provider, or in cases of fraud, chargebacks or abuse.

Suspension cancels the subscription. If a customer account or platform is suspended or closed for breaking these Terms, its subscription is cancelled. No refund is given for the unused part of the period, and we may remove the platform and its data after a reasonable time.
Where it is reasonable to do so, we will tell you why and give you a chance to respond, but we are not required to.
Suspending a platform user does not change the platform owner's subscription, unless the platform owner is responsible for the problem.

7. Content and licences

You keep ownership of the content you upload. You give InHouseXR the limited permission needed to host, store, copy, process and display it in order to run the Service (for example, to show your worlds to your users, back them up and create thumbnails). You confirm that you have the rights to everything you upload. We may remove content that breaks these Terms or the law, or when we receive a valid legal notice. To report content that infringes your rights, write to support@virtualworldsystems.com.

8. Virtual items and coins

Coins, virtual items and store purchases are licences to use content inside the Service; they are not property and have no value outside it, except where a platform's creator payout program says otherwise. We may correct balances that are wrong because of errors, fraud or abuse.

9. Availability, changes and backups

We work to keep the Service running and your data safe, but the Service is provided "as is" and "as available". We do not promise that it will be uninterrupted, error-free or that data will never be lost; keep your own copies of anything important. We may change, add or remove features, and we may carry out maintenance that briefly interrupts the Service.

10. Limitation of liability

To the fullest extent the law allows, InHouseXR is not liable for indirect, incidental, special or consequential losses, lost profits, lost revenue or lost data, and our total liability for any claim relating to the Service is limited to the amount you paid us in the three months before the event that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You agree to defend and compensate InHouseXR against claims, losses and costs (including reasonable legal fees) arising from your content, your platform, your platform users' use of your platform, or your breach of these Terms or the law.

12. Privacy

We collect the information needed to run the Service: account details (name, email address), billing records (handled by Stripe), the content you upload, and technical logs (such as IP addresses and access times) used for security and troubleshooting. We use this information only to provide, secure and improve the Service, to bill you and to meet legal obligations. We do not sell personal information. Platform owners decide how the personal information of their platform users is used on their platform and must provide their own privacy information. You can ask for a copy or deletion of your personal information at support@virtualworldsystems.com; some records (such as billing records) must be kept for as long as the law requires.

13. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. If a change is significant we will tell customers by email or on their dashboard. Continuing to use the Service after a change means you accept the updated Terms.

14. General

These Terms are governed by the laws of the place where InHouseXR is established, and disputes are handled by its courts, unless the law where you live requires otherwise. If part of these Terms cannot be enforced, the rest still applies. Not enforcing a part of these Terms is not a waiver of it. These Terms, together with any plan details shown when you subscribe, are the whole agreement between you and InHouseXR about the Service.

15. Contact

Questions about these Terms: support@virtualworldsystems.com.

Terms of Service & Privacy